Posido Privacy Policy – Our Commitment to Protecting Your Data

Posido is an international-standard online gaming platform serving users in Bangladesh and around the world. Our website posido.onl Some information naturally comes to us as you use the platform. This privacy policy gives you a complete picture of how we handle that information.

We believe data protection is more than a legal obligation — it's a matter of trust. We respect your privacy to ensure your relationship with Posido remains a lasting one. If you have any questions after reading this policy, Help Center Contact Us.

Posido collects several categories of information, all of which are necessary to deliver our services. The table below outlines what each category includes:

We do not collect sensitive data such as religion, political views, or health information. Certain special data may only be collected with your consent when required for responsible gaming support.

Posido collects your information in several ways. Each method is carried out with your consent or as part of a legal requirement.

• Directly from you: Information you provide directly through the registration form, KYC verification, payment details, support chat, and similar channels.
• Automatically: Device and browsing information collected via cookies, log files, and tracking technologies during your use of the website.
• From third parties: Limited data from payment providers, identity verification services, or fraud prevention services.
• From Public Sources: Publicly available information required for legal purposes (e.g., government sanctions lists).

Below is a clear explanation of every reason Posido uses your data. Your information is never used for unnecessary or unrelated purposes.

• Account management: For registration, login, password recovery, and account security.
• Payment processing: To process financial transactions, including handling deposits and withdrawals.
• Identity & Age Verification: To complete the KYC process and prevent access by minors.
• Fraud & Anti-Money Laundering: To detect suspicious activity and maintain a safe environment.
• Service Improvement: To analyze user experience and improve the platform.
• Customer Support: To provide support and resolve complaints.
• Legal Compliance: To meet regulatory requirements and fulfill legal obligations.
• Responsible Gaming: To detect unusual betting patterns and provide assistance where needed.

We do not share your data with third parties for marketing or advertising purposes without your consent. For our own promotional communications, you may opt out at any time.

Posido does not sell your data. However, limited information may be shared with trusted third parties in specific circumstances:

• Payment Providers: Mobile banking providers including Mobile Pay, Nagad, and Rocket. Only the information necessary to process transactions is shared.
• Identity verification services: Licensed verification services to complete the KYC process.
• Technology partners: Software providers that support platform operations — they operate under strict confidentiality agreements.
• Law enforcement agencies: Government authorities where required by court order or legal obligation.
• Regulatory authority: In accordance with the guidelines of the gaming license issuing authority.

Posido uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

• Essential Cookies: Required for login state and security. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and theme.
• Analytics Cookies: To understand which parts of the website are used most (anonymized).
• Session Cookies: Deleted automatically when the browser is closed.

You can disable non-essential cookies through your browser settings, though some features may become limited as a result.

Posido does not retain your data longer than necessary. Specific retention periods apply depending on the type of information:

• Account Information: For the duration of your active account and up to 5 years after closure.
• Financial Transaction Records: 5–7 years, as required by legal obligations.
• KYC Documents: 5 years from the date of verification.
• Support conversations: Up to 2 years.
• Log Files & Technical Data: Up to 12 months.

Once the retention period expires, data is permanently and securely deleted or anonymized. Data related to ongoing legal disputes or investigations may be retained for a longer period.

As a posido user, you have a number of important rights over your personal data. To exercise any of these rights, please reach out via the Help Center.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Data Portability: You can request your data in a machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes.

Posido's services are strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that we have collected information from a minor, that data will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child's information was submitted by mistake, please contact us directly.

Posido uses industry-standard security technology to protect your data. Our security measures include:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Data is stored in encrypted form on our servers.
• Two-factor authentication (2FA) available.
• Regular security audits and penetration testing.
• Restricted staff access – only authorized personnel can view your data.
• Automatic logout and session management.

In the event of a security breach, we will notify affected users and the relevant authorities within the legally required timeframe. That said, no system is 100% secure, so please use a strong password and never share it with anyone.

Posido may update this Privacy Policy when necessary — for example, due to changes in law, technology, or our services.

For significant changes, notice will be provided by email and on the website. The "Last Updated" date at the top of the page will always reflect the most recent version. We recommend checking this page periodically.

Contact us for any questions, requests, or complaints regarding your personal data. We take all concerns seriously.

• Email: support@posido.onl
• Help Center: posido.onl/help-center
• Response Time: Usually within 24–72 hours.

For a formal complaint regarding data protection rights, please email us with the subject line "Privacy Complaint". We are obligated to respond within the timeframe prescribed by law.